Tickets

,ticket

Ticket panels, private ticket channels, claiming, HTML transcripts, blacklists, and staff stats.

Examples on this site start with a comma. Your server can use a different prefix. Change it with `,prefix` or in Basics if you own the server.

Who can run it

panel setup = Administrator · claim / close = support staff

,ticket panel <name>

,ticket add <panel> <label> [| description]

,ticket category <panel> <label> <#category>

,ticket support <panel> <label> <@role>

,ticket send <panel> [#channel]

,ticket claim

,ticket close [reason]

,ticket transcript

,ticket blacklist <add|remove|list> <@user|@role>

,ticket stats [@user]

,tickets

,ticket panel support

,ticket add support Billing | Payment and invoice questions

,ticket category support Billing #tickets

,ticket support support Billing @Staff

,ticket send support #help

,ticket close resolved

panel / panels / delpanel. Create, list, and delete panels. Deleting a panel removes its topics too.
```
,ticket panel <name> · ,ticket panels · ,ticket delpanel <name>
```
title / desc. Sets the embed shown on the panel. Re-send the panel to apply.
```
,ticket title <panel> <text> · ,ticket desc <panel> <text>
```
add / remove. Topics on the panel. One topic renders a button, two or more render a select menu (max 25).
```
,ticket add <panel> <label> [| description] · ,ticket remove <panel> <label>
```
category. Category new ticket channels are created under.
```
,ticket category <panel> <label> <#category>
```
support. Roles that can see, claim, and close tickets of that topic. They are pinged when one opens.
```
,ticket support <panel> <label> <@role>
```
send. Posts the panel. Re-sending moves it and removes the previous message.
```
,ticket send <panel> [#channel]
```
claim / close / transcript. Run inside a ticket channel. Closing posts an HTML transcript to your mod-log channel, then deletes the channel.
```
,ticket claim · ,ticket close [reason] · ,ticket transcript
```
blacklist. Blocks a member or a whole role from opening tickets.
```
,ticket blacklist <add|remove|list> <@user|@role>
```
stats. Opened / claimed / closed counts for one member, or the top ten staff.
```
,ticket stats [@user]
```

near APP

,help ticket

Ticket panels, private ticket channels, claiming, HTML transcripts, blacklists, and staff stats.

,ticket panel <name>

Usage

,ticket panel <name>

,ticket add <panel> <label> [| description]

,ticket category <panel> <label> <#category>

,ticket support <panel> <label> <@role>

,ticket send <panel> [#channel]

,ticket claim

,ticket close [reason]

,ticket transcript

,ticket blacklist <add|remove|list> <@user|@role>

,ticket stats [@user]

Subcommands

panel / panels / delpanel. Create, list, and delete panels. Deleting a panel removes its topics too.

,ticket panel <name> · ,ticket panels · ,ticket delpanel <name>

title / desc. Sets the embed shown on the panel. Re-send the panel to apply.

,ticket title <panel> <text> · ,ticket desc <panel> <text>

add / remove. Topics on the panel. One topic renders a button, two or more render a select menu (max 25).

,ticket add <panel> <label> [| description] · ,ticket remove <panel> <label>

category. Category new ticket channels are created under.

,ticket category <panel> <label> <#category>

support. Roles that can see, claim, and close tickets of that topic. They are pinged when one opens.

,ticket support <panel> <label> <@role>

send. Posts the panel. Re-sending moves it and removes the previous message.

,ticket send <panel> [#channel]

claim / close / transcript. Run inside a ticket channel. Closing posts an HTML transcript to your mod-log channel, then deletes the channel.

,ticket claim · ,ticket close [reason] · ,ticket transcript

blacklist. Blocks a member or a whole role from opening tickets.

,ticket blacklist <add|remove|list> <@user|@role>

stats. Opened / claimed / closed counts for one member, or the top ten staff.

,ticket stats [@user]